Lost, stolen or damaged goods.
Parcel Lost In Transit / Not Delivered / Delivered to Wrong Address
As your first point of call, please email us. We lodge a case with the courier and see why their is a delay and if it can be escalated. If it can't be found or is not delivered within 2 weeks of claim lodged we will resend goods. Sometimes however the resolution is a lot faster. Please note that if the goods are worth over $100 we will require a stat dec. that you did not receive them. This is because a lot of the time couriers do not mark as delivered when it in fact has been and we have had previous customers try to defraud us.
Parcel Stolen / Goods not located where courier has left goods.
If the parcel has been marked delivered and they are stolen from your front door unfortunately we can't cover this loss and you will need to take it up with your house and contents insurance.
Please contact us with photos and information so we can ascertain as to whether you need a replacement part or complete unit. Depending on the courier we can also lodge an insurance claim to get compensation.
Parcel suffering extended delays.
As your first point of call, please email us. We lodge a case with the courier and see why their is a delay and if it can be escalated. Depending on your situation we will email options for trying to get a faster resolution and product to you.
All orders placed before 1 pm AEST will be dispatched the same business day. Please refer to the timetable below for estimated delivery time to capital cities. Days in the table are business days.
Please note we can do not offer any transit guarantees nor will you be compensated if it arrives later.